Q.  Do I have to agree to the Terms & Conditions before I can use guest access?
A. Yes.  Anyone who uses SCMH Guest Internet Access must read and agree to the Terms & Conditions before you are allowed access to the Guest Internet Access.

Q.  Are there costs involved?
A.  No, this is a free service. Costs are not passed to you or your insurance company. You must, however, provide your own wireless device and wireless connectivity.

Q.  How Secure is my Internet session?
A.  Wireless networks are shared among all users and are public. All public networks lack the high level of security you might be accustomed to at work and home. We encourage you to be careful when sending personally identifiable or sensitive information.

Q.  What sites can I access once I am connected?
A.  You will be able to access any resources on the Internet. SCMH does block certain sites deemed to be inappropriate to hospital standards. People are often walking around in public areas so we appreciate your consideration in only visiting appropriate websites while on our guest network.

Q.  Can I connect to my company’s network from here?
A.  If your company has implemented a VPN (virtual private network), and you can access it from home, you can probably connect to it from here. There are some cases where authentication is not permitted – in these cases you should contact your company’s I.S. department to see if changes to your VPN settings are necessary.

Q.  Can I print from the Guest Internet Access?
A.  Unfortunately, it is not possible to print from our public wireless network. The best option is to e-mail the page's URL (web address) to your email address and print it when you return home.

Q. My Wireless doesn’t work.  Who can I call for Help?
A. Privacy and liability issues prevent us from working on your computer. This service is offered “as is,” and there are no guarantees to performance or the ability to connect to the wireless network. We recommend contacting your appropriate support area or help desk of the computer/card manufacturer for assistance.

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